This new feature is done in partnership with DPO Group and MTN Mobile Money. It will innovate and enhance access to a localized, simple payment method for Uber driver-partners to pay the Uber service fee.
“While we are not removing the cash option for drivers, we believe this partnership will provide a more efficient payment and cash collection solution that will ensure that partners have an easier method to pay Uber their service fees,” Mini Omokri, Business Development Manager for Uber in Sub-Saharan African has said.
The General Manager of Uber, West Africa, also explained that the new feature will help to address the issue of arrears owed by drivers.
“We are aware that the previous payment system for service fees was not as efficient as we would have liked, and this has caused some partners to go into arrears, so we hope this step will show drivers that we are committed to our partnership with them.”
Uber announces Incident Response Team
In July, Uber officially announced its Incident Response Team call-back line. The feature provides riders with 24/7 access to discuss safety-related matters with Uber’s Global Incident Response Team.
The call-back line was rolled out in South Africa in March 2018.